Hello Slavisa Thank you for your feedback! Hello Andreas Could you please explain your issue in more details? In any case, we do guarantee you’ll get the money. Hello Christian Thank you for your feedback!
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Dear RobinThank you very much for your feedback! Can you please confirm you’ve received the winnings? Dear Tobias According to our records, all the withdrawals were completed.
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- Dear LeopoldWe regret to hear about your experience and concerns with our games.
- The website clearly states, that it operate within the Curaçao jurisdiction, and in addition during registration and every time during log in you accepted this fact and agreed that you are fully aware.
- Hello Slavisa Thank you for your feedback!
You may notify us in here when done, it will be approved immediately. Dear FateStayWe are truly sorry about the vegas casino app download apk issue. Hello Usually not ratingSorry you’ve faced issues. We kindly ask you to request the withdrawal once again. The transactions will be cancelled.
Should you like to leave a feedback to the game developer directly – please kindly let us know. Dear MarkusVulkanvegas is an operator, not the game provider. Since Vulkanvegas is only an operator, we do not produce games, or have an influence on game outcome. Also, please feel free to make an official claim at casino guru/directly to the game provider. Hello MarcSorry you faced issues.Can you please provide your account ID in order to investigate?
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All withdrawals are approved according to T&Cs of the casino. In case you have any doubts about your withdrawals, you can always at any time set the gambling limits. The transaction was now approved.
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The website clearly states, that it operate within the Curaçao jurisdiction, and in addition during registration and every time during log in you accepted this fact and agreed that you are fully aware. All withdrawals will be approved according to T&Cs specified. If you do not agree with any of the aspects, or believe the casino violated the T&Cs, please kindly make a complaint at CasinoGuru. Thus, the amount of 60 eur was transferred to your real money balance, and you were able to withdraw the funds.
On the other hand, the rest of operators simply place a “cancel” button within the pending transaction, thus, there is not much of a difference. Dear HuuThank you for your feedback. Can you please specify the disputed transaction ID? Dear Stefan Thank you for the feedback!
Dear Tobias Congratulations on a big winPlease kindly provide all the requested photos in order to complete KYC. Our games operate under strict regulations to maintain fairness. Dear LeopoldWe regret to hear about your experience and concerns with our games. Indeed, all the withdrawals are approved according to T&Cs of the casino.
Auszahlung von Gewinnen und Banking Bereich
Hello Faouzi Can you please provide your account ID in order to investigate? But we’d like to assure you, you will definitely get the money, just like previously you did 43 times. Can you please provide your account ID in order to monitor? 3) Would you like to make a claim directly to the game provider?
Understanding RNGs stopped me from chasing losses — even if it didn’t make me win more
The thing is that you were playing with a bonus, and every bonus has its limitation. Should you believe some of them were violated-please point out.Kind regardsDear ChristianHave you received the winnings yet?
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Your request will be handled in accordance with our responsible gaming policies.Please note that all games operate with certified RNG technology and outcomes are random; deposits do not guarantee wins.If you wish to proceed with permanent self-exclusion, please contact our support team via official channels so it can be applied immediately. Your feedback is important, and we aim to address any issues promptly.Please provide your player ID so we can investigate your case and ensure everything is functioning correctly. Please kindly provide your account ID and the disputed transaction ID.
Kundendienst & Responsible Gambling
Your email address will not be published. We are sorry you lost the funds, may we ask if anyone pushed you to continue playing? Dear Guy from GermanyThank you for the feedback! Dear MarioCongratulations on your win! Your feedback is important to us. If there’s anything specific you’d like us to look into or if you’ve encountered an issue, please share your Player ID so we can assist you properly.
- Dear DzalilShould you require any personal information – please address the issue to support and GDPR officer.
- We wish you luck and huge wins!
- All withdrawals are approved according to T&Cs of the casino.
- Can you please confirm you’ve received the winnings?
- Please tell us more about your issue.
- We are sorry you lost the funds, may we ask if anyone pushed you to continue playing?
Auszahlungszeiten & KYC
1) Can you please provide your account ID in order to investigate? Also, please feel free to make an official claim at CASINO GURU/directly to the game provider. Hello Tamer, againPlease let us know if you’d like to know how the games work, and what RTP is. RegardsHello TamerPlease let us know if you’d like to know how the games work, and what RTP is.
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Looks like there is bank-related issue. Can you tell us more about your issue? Hello B FantasticThank you for the constructive feedback! KYC is an important part of any licensed casino.
Dear Tsi Congrats on your win! Also, kindly let us know if your account is verified and if you are suffering from gambling addiction. We wish you luck and huge wins! Dear annemarie Thank you for you for your feedback!