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Log in to ANZ App, tap More and then Ongoing & One-off Payments to see a list of merchants you have shared your card or account info with. In the ANZ App, you can tap on the transaction to view more information including the business’s contact details, trading name and a map of their location (ideal for retracing your steps). Pending or outstanding transactions shouldn’t be disputed as we cannot investigate until the transaction has been processed. Before you dispute a transaction, it’s always good practice to check and confirm a few things. Check your transaction and if you think it’s unauthorised, you can dispute it.

If you think the transaction is suspicious and could be fraudulent, you can temporarily block your card while you investigate. Surcharges and transaction fees may also apply. If a transaction was unsuccessful, it will not appear in your transaction list. If you think the transaction was unauthorised, temporarily block your card to help prevent further transactions being made. Where the transaction date is different, this may be because there can be a delay of up to seven days between your purchase date and when it’s charged to your account. Remember, if you have an additional card holder, the transaction may have been made by them.

These rules ensure you have a right to dispute transactions while giving merchants the opportunity to provide evidence before we charge the disputed amount back to them. ANZ’s role is to assist you by lodging disputes with merchants, providing the transaction is covered by the various Scheme rules (Visa or EFTPOS) and/or the ePayments code. For circumstances where you believe there has been an unauthorised transaction, you should raise a dispute in the ANZ App. Longer timeframes may apply if the transactions fall under the ePayments code. In each of your accounts in ANZ App and Internet Banking, your transactions are listed with the most recent at the top.

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You can raise a dispute in the ANZ App by selecting ‘Other reason’ when prompted. Alternatively, you can let us know if you receive a refund from the merchant and we’ll close the dispute. If the merchant refunds the transaction, we’ll notify you by letter or email. If this is the case, we’ll notify you by letter or email, stating the temporary credit and timeframe for resolving your enquiry, depending on your payment type (eg. Visa or EFTPOS). While we’re investigating, we may provide you with a temporary credit to ensure you’re not disadvantaged. Once you’ve submitted your dispute, we’ll send you a letter or email to confirm we’re looking into it for you.

Fund manager’s lawyer argues a judge ruled too harshly in allowing deterrence to trump other factors, an appeal seeking a lighter punishment has heard. Construction data firm Hubexo cannot show it lost money as a result of its competitor secretly accessing its database for four years, CoreLogic says. If you don’t see your language listed, please ask us for help to find someone who speaks your language to help with your banking. Explore our contact information and get support with a wide range of products, services and topics.